To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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END OF LIFE NOTICE: Classic Knowledge Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience, which includes the Classic Knowledge user experience, in upcoming Fusion releases. … -
Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Not able to see published articles in Knowledge Search in Service Request (Redwood UI)Summary: We are facing an issue where Knowledge Search within Service Requests (Redwood UI) is not returning any results, even though the articles are already published … -
Is there any way to notify all users after publishing a Knowledge Article?Summary: We would like to know if there is any built-in functionality in Oracle Knowledge Management to notify all users when a knowledge article is published. Currently…
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File Attachment Description Not Appearing in Redwood Knowledge ArticleWe recently enabled Redwood for Knowledge Authoring. When adding file attachments to a knowledge article, authors can provide a file description which will appear when t… -
Unable to see options to filter Knowledge Articles by Category, Product, and Locale in Redwood KMSummary: Hello, We are using Knowledge Management in the Redwood UI and have noticed that the usual filtering options are missing on the Knowledge Search (My Knowledge) …
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Is there any possibility to add few more details to knowledge search results page?Summary: Hello, We are currently configuring Knowledge Management using the Redwood UI. The customer is requesting additional article-related details to be displayed on …
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Knowledge Admin not getting notification when article is submitted for workflowSummary When the author submits an article to workflow, Knowledge manager or admin is not getting notification to add assignee in the workflow. As we haven't given acces…
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What is a Content Intelligence User?Summary: We just got 26B in our non-production environments and I've been doing some exploringo see what's new. I see there is a new delivered User Group called 'Content… -
Bulk import of Knowledge vocabulary terms and SynonymsSummary: We are looking to upload 500+ customer knowledge vocabulary terms with an associated synonyms. Is there a option to bulk import of knowledge vocabulary terms an…
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How to update an existing article to add an attachment through REST APISummary: We are trying create and update the article using REST API. I am able to create an article through REST API. Now we have to update it by adding a attachment. I … -
Knowledge workflow approvals routing based on ArticlesWe have a specific Business Requirement: A single shared content type (E.g., HR Policy) will be used across 20+ Departments/BU's. Separate content type cannot be created…
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Why Articles linked to Service Request not visible to employeesSummary: When using “Share to Service Request” to share Knowledge article and sending it via email, employees receive the email with the link and are able to access it s… -
Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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'Deleted User' Showing as Author in Knowledge ArticlesSummary: We are currently reviewing several Oracle HCM Helpdesk Knowledge Articles where the original authors - former employees who previously held the Knowledge Curato…
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Can you reorder knowledge article attachments?Is there a way to reorder the attachments for a knowledge article? We have some knowledge articles in which attachments are uploaded in a specific order. When one attach…
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Are we able to embed PDFs within a section in a Knowledge Article?Summary: We would like to be able to embed a PDF or File within a knowledge article section instead of requiring the employee to download or open the document in a diffe…
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Different notifications for Knowledge WorkflowSummary: Requirement Notifications should be sent to the author after every action (approval or rejection) taken by the approver at each step. Notifications should be se…
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Unable to insert files in knowledge articles text areaWhen authoring a knowledge article and trying to insert a file within a text box, we are receiving the error "We can't open the asset manager right now" See below screen…
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Is it possible to Add a Filter for Category to the My Knowledge Page?Summary: As a Help Desk User, the requirement is to add a filter to the My Knowledge Page so that you can easy filter articles by "category". By default, there are a fil…
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Is there a way to Import and export article and other details from My Knowledge module?Summary: I'm working on our My Knowledge Articles and we need to review and update mass articles. I can't export or import for some reason in the My Knowledge, Is this s…
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Initial content ingestionSummary: I'm hoping that we can pull off a content ingestion strategy for migrating content into Oracle using either: Content connectors, or HCM data loader (seems more … -
Adding an hyperlink in a Knowledge Article that opens in a new pageI’m creating a Knowledge Article in Redwood and need to add a hyperlink that opens in a new browser tab instead of the same window. When I insert the URL using the artic…
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Unable to find the option to enable the Knowledge with Redwood User Interface feature.Summary: We are trying to enable the Knowledge with Redwood User Interface feature for Redwood Knowledge in our application. However, we’re unable to find the option to …
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Related Article LinksSummary: Currently many of our knowledge articles are linked to other articles (i.e a FAQ is related to a specific HR Policy etc) In our current system, we have the abil…
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I am not able to see different BU's in the dropdown to associate with the knowledge articlesSummary: I want to tag different BU's to the knowledge articles. However, I can only see the default BU in the dropdown (Knowledge Authoring page). How can I see the lis…
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Is it possible to use multiple BU's only for few attributes?Summary: I want to configure categories/ milestones and other setup globally, meaning common for all the BU's. However, Knowledge articles should be restricted based on …
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My Help search showing attachments even though they’re disabledSummary: We enabled Redwood Authoring in our test environment and noticed during testing that the My Help search results are returning attachments, even though we have d… -
Clarification on Logic for Knowledge Management DashboardsSummary: We’ve been reviewing the Oracle Fusion Knowledge Management dashboards and would appreciate some clarification on the logic behind several of the reports. I’ve …
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How to restrict the articles using user groupsHi, We want to restrict the knowledge articles based on the BUSINESS UNIT. For this we tried User Groups and assigned it to users also. But still the user's are able to …
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How to increase number of attachments in a knowledge articleSummary: We have a requirement to increase number of attachments allowed in a knowledge article. Current limit is around 20 attachments. Can we increase this limit? Cont…
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Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…