To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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Where Can Employees Access Knowledge Base Search in Redwood HR Helpdesk?After migrating from Classic HR Helpdesk to Redwood HR Helpdesk, we've noticed that employees are no longer able to access the Knowledge Base (KB) search pane directly. … -
How to Track Article View Counts in Oracle Fusion Knowledge Management (Self-Service, Email, SR)?We are using Oracle Fusion Service Cloud (Knowledge Management) and would like to understand how to track article view counts across different channels and roles. Specif… -
Knowledge Articles not working in Lower PODs after P2T RefreshSummary: Hi All, We have recently implemented knowledge in our system and during recent P2T refresh activity we observed that none of the articles which we created in Pr…
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Popular articles - LimitHello, I would like to know if there is a limit to the number of articles displayed in the Popular Articles section ? If so, how many articles are visible ? Thank you,
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Knowledge Search in Service Requests Returns 0 Results for Published ArticlesSummary: I am facing an issue where Knowledge Search in Service Requests is not returning any results, even though the articles are published and available in the Knowle…
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Announcing: Oracle CX Partner Enablement Training Series (Sep 8 - Oct 2)We’re excited to invite all Oracle implementation partners to join our upcoming Oracle CX Partner Enablement Training Series, starting September 8 and running through Oc… -
What role has access to create new content types, products, categories & user groups?Summary: I have been assigned the Knowledge Authoring and Knowledge Manager roles in Knowledge Classic. I believe these are the out-of-the-box roles. With these role ass…
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How to know which users have the Internal HCM role assigned to themSummary: "Internal HCM" is an out-of-the-box user role. Is there a way to generate a report that lists all users with that role? If so, can you provide instructions to d…
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Couldn't submit suggestion in My Help and My knowledgeWhen knowledge manager submitting suggest a change. Error: Couldn't submit suggestion
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How to enable notifications for knowledge managers when an article is submitted for approvalSummary: When an author submits an artcile for approval, currently the knowledge manager user doesn't get any email or bell icon notification. They always have to keep c…
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How do you enable AI Assist for creating Knowledge articles?Summary: I was watching this video on how to create knowledge articles using AI Assist. Use AI Assist to generate a knowledge article - Oracle Video Hub We have Redwood …
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Knowledge Article Link on Email Not WorkingHi Experts, We have created few Articles which some links into it, now when we are using the channel as email communication, the Article Link which is shared to employee…
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Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…
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Knowledge Redwood with Classic HRHDHi ALL, We are implementing Knowledge (Redwood) for helpdesk module and currently we are using HRHD classic pages and have a plan to migrate to HRHD Next gen later. Curr…
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Is there any way to restrict download of attachments from knowledge articles in oracle fusion?Hello Team, Is there any way to restrict download of attachments from knowledge articles in oracle fusion by the employees viewing the knolwedge articles? Kindly let us …
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Knowledge Search Links from ODA Opens Classic Page instead of Redwood UXSummary: When using the knowledge search functionality through ODA, the classic pages are being displayed when the user clicks on "Open Link" from the search results dis… -
August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac…
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Share knowledge article between departmentsSummary: Hi, We have a requirement with in the recruitment that some of the articles will be same for internal and external recruitments. Tried with reusable articles, A…
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Suggestion response to submitter in Oracle Fusion KnowledgeSummary: Is it possible to send the suggestion response back to submitter to enable positive user experience in Oracle fusion knowledge. Content (please ensure you mask …
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unable to view knowledge article in redwoodSummary: When user tries to click on Authoring icon in Redwood UI then they are shown a error popup that says "Error response during RestAction" Content (please ensure y…
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Integrate Oracle Digital Assistant with Redwood Fusion Knoweldge (LLM Knowledge Search)Fusion Redwood Knowledge with Oracle Digital Assistant Scope: This article describes integrating Fusion Redwood Knowledge (LLM Knowledge Search with GenAI Summarization)…
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Can you change settings so no attachment (paperclip) icon search results are visible?Summary: When conducting a topic search in Knowledge Classic, articles with associated attachments display both an attachment (paperclip) icon and a text icon in the sea…
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How to change the author name for knowledge articles?Summary: Could someone provide guidance on whether it is possible to change the author name for knowledge articles? -
suggest a change feature in oracle knowledge managementSummary: 'Suggest a Change' feature in oracle knowledge management does not show who suggested the change for the articles. it only shows what was suggested, but does no…
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Filter knowledge results by category as a User and AgentSummary: We have a large volume of knowledge in our knowledge base and we are looking for the ability to be able to filter knowledge results based on category. For examp…
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How to configure multiple business units values in business unit lov in knowledge management?Summary: How to configure multiple business units values in business unit lov in knowledge management to select a business unit while creating an article Content (please… -
Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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Are there any webinars or demos that show the features of Redwood Knowledge Management??Summary: Wondering if there are any demos or webinars that show the features of Redwood Knowledge Management? Content (please ensure you mask any confidential informatio…
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Recommendation of Knowledge articles to employeesHello Team, In HR Help Desk, when an SR is assigned to an agent the agent gets a view of associated/related/recommended knowledge articles accordingly. Likewise, rather …
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Business unit support in Knowledge for UIs like My helpSummary: Hi, We understood that business unit feature introduced in knowledge from 24c for Redwood. And it is available for Authoring, DCS, and my knowledge but not for …