To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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How to configure multiple business units values in business unit lov in knowledge management?Summary: How to configure multiple business units values in business unit lov in knowledge management to select a business unit while creating an article Content (please… -
Are there any webinars or demos that show the features of Redwood Knowledge Management??Summary: Wondering if there are any demos or webinars that show the features of Redwood Knowledge Management? Content (please ensure you mask any confidential informatio… -
Recommendation of Knowledge articles to employeesHello Team, In HR Help Desk, when an SR is assigned to an agent the agent gets a view of associated/related/recommended knowledge articles accordingly. Likewise, rather …
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Business unit support in Knowledge for UIs like My helpSummary: Hi, We understood that business unit feature introduced in knowledge from 24c for Redwood. And it is available for Authoring, DCS, and my knowledge but not for …
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Issue with Modifying and Adding Articles on Knowledge Authoring Platformhello expert, we have been experiencing an issue with modifying or adding new articles on the Knowledge platform. When attempting to save a modification, the following e…
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Error when trying to embed PDFs or Sharpoint videos into Knowledge Articles (OKDOM-CONT0007)Summary: Trying to embed content into Knowledge Articles after the update. Tried: iframe / object / embed These all worked in 24D without any issues. Are there any solut… -
How to find if a user have ever edited a knowledge article?Hi, How to find if a user have ever edited a knowledge article? Thanks, Meera
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Moved: How do we update a seeded lookup from Integration?This discussion has been moved.
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How do I move to Redwood knowledge in 25B?Summary: Redwood knowledge should be universally available with 25b. How do we make the change? Content (please ensure you mask any confidential information): Version (i…
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Email notification for Knowledge article expirySummary: We need to trigger an email notification to few users before a month of knowledge article expiry. It is not possible to create an object workflow for a knowledg… -
Unable to Backup Knowledge Management Articles with Attachments via REST API.Summary: We are attempting to back up Knowledge Management articles, including their attachments, from our Oracle Fusion environment using REST APIs. We have reviewed th…
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Redwood Page for My KnowledgeUnable to see the Knowledge pane in the My Knowledge Redwood Page. We have enabled the Knowledge management feature and have published few new articles. In the Service R…
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Why did the 5-star feedback scale disappear after publishing a knowledge article?Summary: I published a few Knowledge Articles (KA) to the My Help area in Oracle HCM and unlike the other KAs we have, the rating feedback option is no longer there. Is …
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
In Knowledge Classic, why would an article showing as "not published" still appear in a search?Summary: Why would an article that is showing as "Not Published" still appear in someone's search and allow them to open it? When going into "Authoring Classic" and clic…
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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In Knowledge Classic, is there a way to comment on an article?Summary: Wondering if articles published in Knowledge Classic have a commenting feature where any reader can enter their comments on an article? If so, are these comment…
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Knowledge Articles Not Populating in Service Requests PageSummary: We are experiencing an issue where knowledge articles are not appearing in the service request (SR) page, even when the issue is related and should have matchin…
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How Can I Mass-update Knowledge Article Titles?When we setup My Knowledge, we used OIC to create a custom My Knowledge solution where it's a bit more graphical and navigated based on our Help Desk categories. Since w… -
Unable to view content types in knowledge workflowSummary: The content types are not visible within the workflow configuration for your knowledge management system. This prevents you from associating specific content ty…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…
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WebLogic Server 12.1.3.0.0I need install WebLogic Server 12.1.3.0.0 in my PC, please share the link to the installation or installer
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WebLogic Server 12.1.3.0.0Summary: I need install WebLogic Server 12.1.3.0.0 in my PC, please share the link to the installation or installer
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Knowledge article visible in 'Browse Popular Articles' user should not have accessSummary: I have created a knowledge article and linked it to a secure User Group for internal use by Agents. The Agents can view the article. If an employee searches in … -
Is it possible to reference a knowledge article in 'Announcements'Summary: Is it possible to embed a knowledge article in an 'Announcement' on the homepage? Thanks Version (include the version you are using, if applicable): 24D Code Sn…
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User group - Internal HCM in Classic Knowledge ManagementSummary: When creating a Knowledge article and selecting the user group - Internal HCM, the Agents/ Resources without Knowledge roles should be able to access to those a…
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24D Knowledge Management Article AttachmentSummary: It appears something has changed after this weekend's 24D update. If I go into My Knowledge Classic and search for an article with an attachment and then click …
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Which processes should be run to support redwood knowledge?I have enabled redwood knowledge in one of our dev pods. The implementation guide (Oracle Fusion Service: Implementing Knowledge Management with the Redwood User Experie… -
Knowledge Search Efficacy DashboardKnowledge Search Efficacy Dashboard; I would like to know exact information since the details are not present in oracle docs. a. # of Clicks b.# of Searches with Clicks …