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Unable to find the option to enable the Knowledge with Redwood User Interface feature.

in Fusion Service

Summary:

We are trying to enable the Knowledge with Redwood User Interface feature for Redwood Knowledge in our application. However, we’re unable to find the option to enable it.

We followed the steps mentioned in the Oracle documentation, which suggest navigating to Setup and Maintenance > Service Offering > Knowledge Management > Feature Opt-In, and enabling the Redwood UI feature. But in our application, that specific option is not available.

Is there any alternate way to enable Redwood Knowledge Management? Or are there any prerequisites we might be missing?

Appreciate any guidance or suggestions.


https://docs.oracle.com/en/cloud/saas/fusion-service/fakip/enable-knowledge-with-redwood-user-interface-feature.html

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