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How to Deactivate Default Knowledge Article Types?

Hi Everyone,

In Knowledge Management, I noticed the following reusable article types:

  • Reusable HR Help Desk Article
  • Reusable Internal Help Desk Article
  • Reusable Service Article

Is there a way to deactivate or remove these article types from Knowledge Management?

As far as I know, the default article types we use are FAQ, HCM-FAQ, HCM-SOLUTION, and SOLUTION. I’m not sure why these additional reusable article types are available or whether they can be disabled.

Has anyone encountered this before? If so, is there a configuration option to deactivate or hide these article types so they are no longer available for use?

Howdy, Stranger!

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