How to Deactivate Default Knowledge Article Types?
Hi Everyone,
In Knowledge Management, I noticed the following reusable article types:
- Reusable HR Help Desk Article
- Reusable Internal Help Desk Article
- Reusable Service Article
Is there a way to deactivate or remove these article types from Knowledge Management?
As far as I know, the default article types we use are FAQ, HCM-FAQ, HCM-SOLUTION, and SOLUTION. I’m not sure why these additional reusable article types are available or whether they can be disabled.
Has anyone encountered this before? If so, is there a configuration option to deactivate or hide these article types so they are no longer available for use?
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