Knowledge with Redwood User Experience
Discussion List
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Not able to see published articles in Knowledge Search in Service Request (Redwood UI)Summary: We are facing an issue where Knowledge Search within Service Requests (Redwood UI) is not returning any results, even though the articles are already published … -
Is there any way to notify all users after publishing a Knowledge Article?Summary: We would like to know if there is any built-in functionality in Oracle Knowledge Management to notify all users when a knowledge article is published. Currently…
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File Attachment Description Not Appearing in Redwood Knowledge ArticleWe recently enabled Redwood for Knowledge Authoring. When adding file attachments to a knowledge article, authors can provide a file description which will appear when t… -
Unable to see options to filter Knowledge Articles by Category, Product, and Locale in Redwood KMSummary: Hello, We are using Knowledge Management in the Redwood UI and have noticed that the usual filtering options are missing on the Knowledge Search (My Knowledge) …
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Is there any possibility to add few more details to knowledge search results page?Summary: Hello, We are currently configuring Knowledge Management using the Redwood UI. The customer is requesting additional article-related details to be displayed on …
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Knowledge Admin not getting notification when article is submitted for workflowSummary When the author submits an article to workflow, Knowledge manager or admin is not getting notification to add assignee in the workflow. As we haven't given acces…
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What is a Content Intelligence User?Summary: We just got 26B in our non-production environments and I've been doing some exploringo see what's new. I see there is a new delivered User Group called 'Content… -
How to update an existing article to add an attachment through REST APISummary: We are trying create and update the article using REST API. I am able to create an article through REST API. Now we have to update it by adding a attachment. I … -
Why Articles linked to Service Request not visible to employeesSummary: When using “Share to Service Request” to share Knowledge article and sending it via email, employees receive the email with the link and are able to access it s… -
Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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133244179924210457 : You don't have permission to process this time card. (HXT-1665163)Has anyone encountered this error while opening a timecard? I'm in the Team Time Cards page and got the error when trying to open a time card. Thank you! 133244179924210…
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Can you reorder knowledge article attachments?Is there a way to reorder the attachments for a knowledge article? We have some knowledge articles in which attachments are uploaded in a specific order. When one attach…
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Are we able to embed PDFs within a section in a Knowledge Article?Summary: We would like to be able to embed a PDF or File within a knowledge article section instead of requiring the employee to download or open the document in a diffe…
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Different notifications for Knowledge WorkflowSummary: Requirement Notifications should be sent to the author after every action (approval or rejection) taken by the approver at each step. Notifications should be se…
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Unable to insert files in knowledge articles text areaWhen authoring a knowledge article and trying to insert a file within a text box, we are receiving the error "We can't open the asset manager right now" See below screen…
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Is it possible to Add a Filter for Category to the My Knowledge Page?Summary: As a Help Desk User, the requirement is to add a filter to the My Knowledge Page so that you can easy filter articles by "category". By default, there are a fil…
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Related Article LinksSummary: Currently many of our knowledge articles are linked to other articles (i.e a FAQ is related to a specific HR Policy etc) In our current system, we have the abil…
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My Help search showing attachments even though they’re disabledSummary: We enabled Redwood Authoring in our test environment and noticed during testing that the My Help search results are returning attachments, even though we have d… -
Clarification on Logic for Knowledge Management DashboardsSummary: We’ve been reviewing the Oracle Fusion Knowledge Management dashboards and would appreciate some clarification on the logic behind several of the reports. I’ve …
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How to restrict the articles using user groupsHi, We want to restrict the knowledge articles based on the BUSINESS UNIT. For this we tried User Groups and assigned it to users also. But still the user's are able to … -
Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…
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can attachment on procurement module be stored on share point?Hi, on Procurement module, we can attach some document on all purchasing document, like PR, PO, negotiation, contract etc. Could attachment document be stored at sharepo…
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Accessing candidate number in new inline tab is not workingSummary: We have requirement to access "candiate number" in the new tab we created under candiate search ( My Client Group- 'hiring'). The same is accessble inside the D…Jignesh_HAE 12 views 1 comment 0 points Most recent by Sunder.Velagala-Oracle Recruiting, Opportunity Marketplace
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Hide the author name for the knowledge articles that appear in Help Desk Agent knowledge search UISummary: ORA_HELP_DESK_HIDE_KM_AUTHOR profile option is successfully hiding the author name from My Help > Browse popular articles, self service article page. However it…
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How to make Category field mandatory in Create Knowledge pageSummary: While creating a knowledge article, how can we make Category field mandatory in Knowledge redwood page. Navigation: Knowledge > Authoring > Create Article > Mak…
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1To make Category field mandatory while creating Article.Summary: How can we make Category field mandatory while creating Article. Navigation: Knowledge Management > Knowledge Authoring > Create Article Content (please ensure …Charu V 11 views 1 comment 1 point Most recent by Om Yadav-Oracle Idea Lab – OCI Console User Experience
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Has anyone used 'Create content from import' REST API to access knowledge articles from external souSummary: We would like to search for knowledge articles stored in sharepoint in 'My Help' (Help Desk) Oracle docs say You can import content from an existing knowledge b…
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BU support for Knowledge: Max num of BUs and Can be enabled without enable BU for Help Desk?Summary: I have some questions about Knowledge Management Business Unit Support. For a new implementation, we are interested in enabling BU support for Knowledge. Howeve… -
Is there any way to restrict download of attachments from knowledge articles in oracle fusion?Hello Team, Is there any way to restrict download of attachments from knowledge articles in oracle fusion by the employees viewing the knolwedge articles? Kindly let us …
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How to enable AI functionality in Knowledge AuthoringSummary: So basically, we want to know how we can enable the Knowledge Authoring in instance as currently its not visible and I was going through one of the Oracle sessi…