Knowledge with Redwood User Experience
Discussion List
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Standard Content Type not visible when creating articles in Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O… -
Upcoming webinar: Accelerate Service Response with AI-Powered Knowledge and Decision AutomationAccording to recent research, organizations using AI-powered knowledge management tools have seen up to a 35% reduction in average handle time and a 25% increase in firs… -
Use of anchors in Knowledge not functioningSummary: Hi We are working with Redwood Authoring and are using the new anchor functionality released in 23C. We are able to create knowledge content, link to answers wi…
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Edit History logs for knowledge ArticleCan we implement edit history logs for an article while an author is making changes to it in the knowledge management system?
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Create article button within Help Desk greyed out if using UK LocaleSummary: Hi all Our client has 2 Locales setup within Knowledge Management, US and UK but have found that if a Knowledge user only has UK assigned to them the ‘Create Ar…
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Any size limits of each knowledge document/article ?I notice that the maximum file size limit for attaching files is 100 MB. Is it possible to extend this size limit? Additionally, are there any limitations on the number …
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Restrict knowledge for anonymous usersSummary: Restrict knowledge for anonymous users based on url parameter Content (please ensure you mask any confidential information): Hi, We have a need for restricting/…AparajitMalliJawaharBapu 31 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Knowledge
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Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde… -
Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde…
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Knowledge Workflow ApprovalSummary: Where is it coming from and can it be stopped and/or edited? Content (please ensure you mask any confidential information): When we use the Knowledge Workflow a…
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Knowledge Admin not getting notification when article is submitted for workflowSummary When the author submits an article to workflow, Knowledge manager or admin is not getting notification to add assignee in the workflow. As we haven't given acces…
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Criteria for the text that appears under the Article title in the Knowledge Articles Found - My HelpSummary: In the section 'Knowledge Articles Found' What is the Criteria for the line that appears under the Article title in the preview page in My Help Content (please …
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Is there a way to restrict knowledge access to logged in/authenticated customer portal users?Summary: Client doesn't want all customer facing knowledge articles to be public and available to all. Is there a way to restrict some articles to only authenticated Cus…
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Content type sequence ignored with Redwood AuthoringSummary: Hi, We are making use of Authoring (Redwood version) and have noted issues with the Content Type sequence not being respected/retained within the My Help view. …
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Privacy with in Knowledge AuthorsSummary: Hi All, Is there an Article security provision within Knowledge Authors ? I understand there is a functionality of User group to be used for Article access base…
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Is there a document available to provide details about the Authoring Classic in Knowledge?Summary: I would like to know if there is any document available explaining the features of Authoring Classic and Authoring under Knowledge. I need the difference betwee…