Category 691
Discussion List
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Helpdesk module is not listed in 25B redwood Helper toolHelpdesk module is not listed in 25B redwood Helper tool -
More advanced FAQ reportingSummary: Is there currently a way to report on HR Help Desk FAQs to show how many employees viewed it, if they opened a ticket after reading the FAQ (from the Create Req…
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ODA Interactions count in HR Help DeskSummary: where can we find For ODA interactions, the customer would like to know, within a specific time period, how many users are utilizing ODA and the count of users …
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Action Plan Action set up: Case not listed under ContextSummary: When I try and create an Action Plan Action within Set up and Maintenance I am unable to see the Case option under Context? I have enabled Case Management and e…
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Migration of Server Scripts created for Hr Helpdesk between instanceHi All, We have created around 100+ server scripts based on the Business rules. We want to migrate them between instance like Dev, SIT UAT and prod. Please let us know i…
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Extend the Export Limit Reached valueSummary: Dear Team, We are facing an issue when trying to export the help desk requests from agent/admin view as it is giving us a warning message as below "The maximum …
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What is the total size of attachment that can be loaded on to Fusion Fin and SCM over lifetime?Summary: Hi, I wanted to know what is the total size of attachments that can be loaded on to Fusion Applications before the space runs out and it is no longer possible t…Atul Sadanand- Oracle-Oracle 22 views 1 comment 1 point Most recent by Alexandru Dicu-Oracle Fusion Applications Administration
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The abstract "Resource" role consume any licensing aditional?Summary: If an employee is already a Fusion user, and a client needs to add the "Resource" abstract role to them in order to create internal service requests, this emplo…
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Bulk import of Resource team and associated team membersSummary: Hi Team, Is there a way to load resource teams in bulk, instead of manually creating it via Manage Resource Teams? Similarly can we load team members to the res… -
HR Help Desk - Forward/Backward action of SR tickets in the Ticket details page not workingSummary: The forward/backward arrow in the SR ticket details page is not working according to expection. Content (please ensure you mask any confidential information): M… -
Cases are not assigned to Queue automaticallySummary: Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues. Content (required): Categori…
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Helpdesk agent is able to see requests in other queues which he is not a part ofHi All, We are doing a testing. Helpdesk agent created a Request, Admin assigned it to agent1 of another queue. The former agent is still able to see the request. Is thi…
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Bulk Import attachments from Legacy to help desk/case managementSummary: As part of our HR Help Desk and Case Management implementation, we're exploring options for bulk importing attachments (e.g., PDFs, Word documents—including som…Chandramouli Yangareddy 31 views 3 comments 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk
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Why are our actionable email notifications generating a reply?Previously users could click 'Approve' or 'Reject' without having Outlook generate a message that they must then send to take the action. I've verified that 'Make notifi… -
Next Gen: Need Sample Groovy to send notification to case worker when Case gets' assigned to ThemWe have Implemented the Case Management Under HR Helpdesk module and we have noticed that we don't have any OOTB Notification for case worker , when they get assigned to…
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How can a Case manager/Case worker send email to non-case worker employees through conversation?Summary: We want to allow the case managers/workers to send messages through email to employees who are non-case workers (Do not have Case Worker or Case Manager role). …
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Few emails are not generating helpdesk ticketsSummary: We’ve observed an issue where emails sent to HRhelpdesk@mycompany .com are not consistently creating Helpdesk tickets. Initially, the ticket is not created, but…
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this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
queue is available at table and not at UI while using Import Functionality at HelpdeskSummary: We are Trying to Import queue with the help of Import Functionality , Import is sucessfull and able to see them at Table but not appearing at UI. Note : Queue c…
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Transfer from Oracle Digital Assistant to Live Chat from HCM landing pageSummary: We understand that as it currently stands, in order to transfer from Oracle Digital Assistant to Help Desk Live Chat, this must be done via the My Help Employee…
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SQL query to fetch Auditing Details in HR Helpdesk moduleHi, I have a requirement to write a SQL query in BIP to fetch the Audit information in the HR Helpdesk Module. I am required to fetch the Business Object Attributes when…Mohammed Aafaque-Oracle 227 views 9 comments 0 points Most recent by Prasad Singamaneni-Oracle Help Desk
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Redwood HR Helpdesk - How to run server scripts after the current user replies to a HD message?Hi All We are working with Help Desk and are trying to automatically change the status of a request once a user (Primary Point of Contact) has replied to, or sent a mess…
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Email Milestone Notifications not workingSummary: The out of the box Milestone Notifications are not triggering when the warning flag or compliance flag has been changed. Content (required): Wondering if anyone…
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Milestone based on Category Is not populatingSummary: Milestones based on category is not populating Followed all the steps mentioned in the previous community posts. But still no luck. Attached the steps followed.…
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"Solution Description section" does not show when SR status is set to "Resolved"Summary: We are using a custom role for Nextgen HRHD and all functionalities are working as expected, except one issue: The solution description section does not show up…
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CollaborationSummary: OFS- Mobile : Collaboration. Notification Reappears Even After Message is Read Content (please ensure you mask any confidential information): A technician recei…
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How can I disable the Out of the box email - Milestone notifications?Summary: Hi, I have enable the milestone notifications for HR helpdesk service request. I am additionally receiving the 'OUT OF THE BOX EMAIL - First Response Metric exp…
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NextGen HR Helpdesk: Multiple availability schedules for different time zonesSummary: Client requirement: My client is considering utilising a global service delivery model for their HR Help Desk, with a combination of Australia and New Zealand A…
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Redwood HR Helpdesk - Notification sent to the employee when their request has a status of 'Waiting'Summary: My customer has a requirement to send an email notification to the employee when their request has a status of 'Waiting'. What is the best way of doing this. Do…