How to exclude an activity type from a specific bucket when using the bookingOptions API? — Cloud Customer Connect
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How to exclude an activity type from a specific bucket when using the bookingOptions API?

in Field Service 2 comments

Summary:

Exclude specific activity type from being offered in a particular bucket using bookingOptions API in Oracle Field Service.

Content (please ensure you mask any confidential information):

We are using the bookingOptions API in Oracle Field Service and need to prevent a specific activity type (CBL_AT_Move) from being assigned to a specific bucket (NP_REPAIRS).

Currently, the API response still shows NP_REPAIRS as an available option for this activity type, even though operationally it should not handle it.

We have:

  • Verified that CBL_AT_Move is valid for all work zones.
  • Confirmed that NP_REPAIRS is configured to cover all work zones.
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