How to receive reimbursements for the Supplier Warranty claim & entitlement in Maintenance Cloud? — Cloud Customer Connect
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How to receive reimbursements for the Supplier Warranty claim & entitlement in Maintenance Cloud?

Summary:

Consider a scenario where a repair work done through a maintenance work order has been covered under Supplier warranty coverage. After running the recommended scheduled processes, the warranty claim and entitlement gets generated with the charge details which the organization expects to be reimbursed by the Supplier. After this step, how are the below actions handled in Oracle Cloud?

  1. Costing of the work order covered under warranty- will the cost of the labor / equipment used during the repair posted to the organization's cost books?
  2. Reimbursement process- how will the Supplier reimburse the amount incurred in the maintenance WO to the owning organization? Is it via a debit memo created in AP? There is no documentation around this reimbursement process.

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