Issue with grad step increase process — Cloud Customer Connect
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Issue with grad step increase process

Summary:

We’ve noticed that the Grade Step Increase process is taking a longer time than expected. I wanted to check:

  1. Is there any way to improve the performance of this process?
  2. What could be the reason it remains in “Wait” status?
  3. How can we identify the root cause of processes to identify and resolve it effectively?

Any insights or suggestions would be greatly appreciated, especially if there are known tuning steps or dependencies we should look into.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25B


Code Snippet (add any code snippets that support your topic, if applicable):

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