Incorporate custom steps for order preparation into the process orchestration for sales order — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incorporate custom steps for order preparation into the process orchestration for sales order

Summary:

We need to incorporate custom steps for order preparation into the process orchestration for sales order.

To achieve this, we've configured a custom step under Manage Orchestration Process Definitions using the Pause task type. Additionally, we’ve introduced a custom extensible flexfield (EFF) named Prepared at the fulfillment line level.

The pause rule is designed to trigger when the Prepared EFF value is not equal to "Yes". Since the default value is null upon order submission, we expected the orchestration flow to pause accordingly until the EFF value is updated to "Yes".

However, when a sales order is submitted, the orchestration process continues without pausing—even though the

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!