Insights content generated from ODA using REST API is not same as that from online — Cloud Customer Connect
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Insights content generated from ODA using REST API is not same as that from online

in Digital Assistant 5 comments

Summary:

Insights content generated from ODA using REST API is not same as that created from exports tab online.

API used to trigger the job

/api/v1/bots/insights/dataExports?botId={botId}&since=2025-06-01&until=2025-06-19

Payload

{
"insightsDataExport": true,
"name": "testExport3121-1",
"taskType": "EXPORT"
}

using the generated jobid , checked the job status using below api

api/v1/bots/insights/{jobId}

took the filename from the response of the above api

to get the generated file

/api/v1/bots/insights/dataExports/{jobid}/files/{filename}

attached the files generated by the rest api trigger as well as the one generated online for reference. Please can you help to identify what is causing this difference.

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