Explanation on the 2 options for "Request More Information" — Cloud Customer Connect
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Explanation on the 2 options for "Request More Information"

edited Jun 25, 2025 2:05PM in Fusion Service 1 comment

Summary:

Explanation on the 2 options for "Request More Information"

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Hi Experts,

I am trying to figure out what's the difference and usages of the 2 options for "Request More Information" that is available for all approval process.
I can only find the information in "Goal Management" but I am doing RSSP's testing.

As the online document says:
Quote:

  • Return Options: Select one of these values to indicate the recipient of the information:
    • Back to me: To send the information to the approver
    • Follow approval flow: To send the information to the next person in the approval chain
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