Journey Assigned notification to Line Managers — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Journey Assigned notification to Line Managers

edited Jun 25, 2025 7:39AM in Journeys 1 comment

Summary:

We have configured an Onboarding Journey for which all onboarding tasks are for the Line Manager and there are no tasks for the Employee. So, we wanted to send the alert of Journey Assigned (ORA_CHK_CHECKLIST_INITIATED) via Alerts Composer template to the Line Manager, when a onboarding journey is triggered. I tried several codes to get the email/username of Line Manager, but none of them seems to work and Line Manager is not receiving email notifications for the Journey assigned. It looks like although these codes or groovy expressions are good, but something is inbuilt within the Alert of Journey Assigned

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!