Reimbursement Policy Limit Not Working as Expected

Summary:

We are experiencing an issue with the Medical Reimbursement expense policy in our production environment.

The policy has been correctly configured with the appropriate limit restrictions based on user grades. It is also properly mapped to the relevant expense report template. The grade information is accurately defined at the user level, and we have verified that the user setup is correct.

We have replicated the same setup in our test environment, and the policy limit works as expected there—the restrictions are being correctly enforced.

However, in the production environment, the Medical Reimbursement policy limit is not being applied, even though the configuration (policy, template mapping, and user-grade assignment) matches the test setup.