Request for Trigger Development to Populate "To" Field in Forwards

Hi,

We have Redwood enabled, so we are using Service Center. We were wondering if it would be possible to develop a create trigger that automatically populates the "To" field (in case of a forward) with the email address of the person who originally opened the Service Request. Our users do not write to Oracle’s standard email address, but to a custom email address that has a forwarding rule configured behind it. When the SR is created and someone replies to the message, our users see the custom email address that forwarded the email to the system. However, our customer