Fonts mapping BI publisher vs RTF template - lost font after editing

Summary:

Hi

A while ago we had issues with reports loosing it`s bold-font formatting after we changed something in RTF template. Oracle support advised us to do the font mapping in Bi publisher. We did map, for example for Arial font, and that seemed to do the trick. Didnt have problems since then.

Now the problem is back although I havent changed any font mapping. It`s still there as it was:

After downloading RTF template and adding text, the overall font/look seems to be allright in Word. Sections are bolded where they should be. However when I load that new RTF and try to print PDF - the formatting is gone.