Usage and Purpose of Oracle HCM application in Oracle Field Service Cloud — Cloud Customer Connect
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Usage and Purpose of Oracle HCM application in Oracle Field Service Cloud

in Field Service 3 comments

Summary:

Hi Team, We are currently working on technician sync integration between Oracle Field Service Cloud and HCM and have come across the Oracle HCM application under the application section in OFSC. we would like to understand its purpose and whether it is necessary for our current setup. we are already using REST API-based integration via OIC to sync technician records from HCM to OFSC.

Key Questions:

  • What functionality does the Oracle HCM application provide when added in OFSC.
  • Is it mandatory to use this application for HCM to OFSC integration and how it will work for job code and resource mapping.
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