OFS Attachments Sync with Fusion Service – Multi-Work Order Scenario — Cloud Customer Connect
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OFS Attachments Sync with Fusion Service – Multi-Work Order Scenario

Summary:
We have a scenario where multiple work orders (WOs) are created under a single Service Request (SR) in Fusion Service. Each work order represents a multi-day job in Oracle Field Service (OFS). We need clarification on how images and attachments captured by technicians sync back to Fusion Service, especially when dealing with multiple activities and work orders under the same SR.

Questions:

  1. We have multiple workorder under one SR and each work order has a multi day job in OFS. Does the images captured by technician on each segment of activity either for same or different work order will sync back to same SR in Fusion service?

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