Restrict Helpdesk Agents from Being Assigned to Their Own Request

A client requirement states that the system should allow Helpdesk Agents to raise service requests and set themselves as the Primary Contact, but prevent them from acting on those same requests in their agent capacity.

This means:

• Helpdesk Agents should be allowed to create service requests on their own behalf and appear as the Primary Contact.
• However, when they attempt to take action on a request where they are also the Primary Contact (such as updating status, assigning it to themselves, or resolving the issue), the system should block the action.
• This ensures a clear separation of roles and prevents potential conflicts of interest, maintaining the integrity and fairness of request handling within the helpdesk.