Unable to Set Absence Plan to INACTIVE — Cloud Customer Connect
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Unable to Set Absence Plan to INACTIVE

Summary:

Hi -

While trying to set the status of the Absence Plan to Inactive. An error message was prompted by the system.

Error Message: "You can't delete this master record because a matching detailed record exists"

The error message is misleading as we are not deleting the absence plan, we are only setting it to INACTIVE.

The plan is no longer used and must be set to inactive.

Does anyone have the solution?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25A


Code Snippet (add any code snippets that support your topic, if applicable):

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