Customer Statement not working as expected - with Credit Memo application — Cloud Customer Connect
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Customer Statement not working as expected - with Credit Memo application

Summary:

Customer Statement not working as expected - showing two lines with same transaction number - Credit Memo application

Content (please ensure you mask any confidential information):

We have a need to send Customer Statement to customers and when we have an Invoice that has a Receipt or Credit Memo applied to it - it shows two lines with the same transaction number and a confusing set of data for the Customer - it also shows the Credit Memo even if it is closed - that is has no balance. How have other people addressed this in their implementations. The attachment below shows a few of the lines with this issue/scenario/challenge.

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