Monitor Claims not creating invoices — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Monitor Claims not creating invoices

Summary:

Hi,

What is the best way or best practice to monitor that Claims are not creating invoices/credit memos?

Once the claim is created schedule ESS Job should create invoices/credit memos. Via Import payables invoices or Settle Customer Claims.

En users have no access to those Jobs or might be running too frequent to check if any failed or even sometimes might not fail but still does not create invoices or credit memos.

Then users how can they check that invoice is not created when you have thousands for claims per month?

What would be the best way to monitor that all has been created correctly? Since claim status does not change when invoice is created…

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!