How to handle remaining order balance after Actual Shipment — Cloud Customer Connect
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How to handle remaining order balance after Actual Shipment

Summary: When we receive an Actual Shipment with a shipped quantity lower than the originally requested amount, we understand that the system does not update the Order Base to reflect the remaining open balance by standard behavior.

Business Need: We need to identify a solution or best practice to handle this remaining balance in the Order Base, so that a new Release Instruction can be created for the open quantities.

Current Approach: At the moment, we are updating the Order Release with the actual shipped quantity. The idea is to compare this updated quantity with the original Order Base Line quantity and then create a new Order Release for the difference.

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