Changes in Quick Action link is not taking effect for Absence — Cloud Customer Connect
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Changes in Quick Action link is not taking effect for Absence

edited Jul 14, 2025 11:46AM in Workforce Management

We decided not to enable Redwood Absence and we reverted back to Responsive UI. However, we were not able to remove them in My Team Activity Center, and if click View More, they are not showing under Quick Actions

All Absence Redwood Profiles are already set to 'No'. Furthermore, when we go to Structure Tool and uncheck the 'Add to quick link' checkbox and save it, the change doesn't take effect as it is still showing under Quick Actions as "null" and Absence Responsive UIs are also showing in quick link even if we already uncheck the 'add to quick link checkbox too.

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