Queries around Outlook Integration with CX Sales — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Queries around Outlook Integration with CX Sales

edited Jul 8, 2025 1:05PM in Sales 3 comments

Hello Experts,

@Padmaja Varanasi-Oracle, @Nancy Hung, @Umamaheswarareddy Ambati-Support-Oracle, @Prabha.R Oracle-Oracle, @Dimple-Nagesh-Support-Oracle, @Mullamuri Mallikharjuna Rao-Support-Oracle

WRT this link, I would like to know the core differences between the options provided. Please advise.

Kindly confirm/correct the understanding:

Option#4 - is the standard configuration that is using Oracle Email. Inbound email needs to have the forwarding rules setup on company (clients) email server.

Option#3 is like Option#4 but the SFTP server is the Customer Exchange instead of Oracle. Please share any configuration guides.

Option#2 - In this scenario, it is assumed that the customer is subscribed to O365 services and using MS Outlook/Other clients for email? How is this configuration done? Please share document links if any.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!