Getting error- You must select channel for your response because the last customer message — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Getting error- You must select channel for your response because the last customer message

in Fusion Service 1 comment

Hi Everyone,

I'm facing an issue while trying to compose a message in redwood service center in an SR.

I created a social channel service request.

I'm able to create message record from classic UI with social channel type. But while I'm trying to create a new message record in redwood using social channel type I'm getting below error :

You must select channel for your response because the last customer message was received through this channel. (SVC-5295208)

I'm adding screenshot for reference.

Can somebody help me with this issue how can i resolve it.

Thanks & Regards,

Dara Nagasai

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!