Digital Assistant - Directory/Public Info and Connections — Cloud Customer Connect
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Digital Assistant - Directory/Public Info and Connections

in Digital Assistant 2 comments

Currently when we ask Digital Assistant a question regarding another employee (e.g. "who is Launchpad McQuack?"; "what is Drake Mallard's phone number?") we are presented with some information, and also a link to the Directory.

Questions

  1. What is the specific instruction within ODA that is providing the link to Directory in the responses provided?
  2. Connections is an improved user experience over Directory with respect to viewing employee information, including organization Org Chart. Is there a solution that can provide a link in ODA to Connections instead of Directory?
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