Transportation planning for customer returns — Cloud Customer Connect
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Transportation planning for customer returns

edited Jul 14, 2025 4:45PM in Order Management 2 comments

Summary:

Hi, we have requirement with our customer to plan for transportation for Customer returns, The expectation is that all returns awaiting product returns at the warehouse have to be notified to OTM for transportation planning. The driver on his route to deliver the outbound shipments to various customers on a specific route is often expected to pick up any returns from the customer(s). So, there's a requirement for us to send the Customer return information to OTM for planning purposes.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

Fusion 25B / 25C

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