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No way to handle IN ERROR time card in redwood UI

in Workforce Management 2 comments

Hi All,

We are running into a scenario where we do not seem to have a work around in Redwood UI. Has anyone else faced a similar issue or found a way to resolve it ?

Use Case:

  1. Workers enter time via time devices.
  2. Due to some reset, the same set of entries are posted twice. The time card goes into IN ERROR status as overlapping time entries exist. We have TER configured for this.
  3. In Classic UI, the manager could go to Team Time cards and one of the two rows. Then Submit the timecard.

But in redwood, once the manager opens the time card. And then deletes one of the duplicate rows. The Submit button does not get enabled. We have tried the same via clicking the ERROR hyperlink when viewing the time cards as list.

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