GOP Fails to generate supply request: Back to Back — Cloud Customer Connect
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GOP Fails to generate supply request: Back to Back

edited Jul 15, 2025 9:54PM in Order Management 39 comments

Summary:

We derive our fulfillment warehouse using the customer/customer site. We also need to use Back-To-Back processing to Buy From a Supplier for items we don't usually keep in inventory. We also have items that we always drop ship to the customer. This is working. SOs containing Back-to-back enabled items are failing in SCO with the error: "The supply request failed because Global Order Promising didn't create a supply recommendation." In SCO, the Supply Type = 'Unassigned'

Content (please ensure you mask any confidential information):

Our B2B items have these specifications:

  1. Back to Back Enabled = YES
  2. Check ATP - Material Only
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