Cash Application Requirement — Cloud Customer Connect
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Cash Application Requirement

  • Our client uses FTNI for cash application.
  • They're implementing Oracle Receivables for financial management.
  • There’s a challenge with handling unapplied receipts, especially when:
    • A customer references an invoice multiple times.
    • Overpayments or duplicate payments are sent.
    • FTNI imports the payment but does not have enough invoice context.
    • Result: The receipt remains unapplied in Oracle and floats in FTNI as an unallocated credit. What is best recommendation for this requirement ?

Detailed Problem:

  1. Duplicate/Extra Payments:
    • Customer pays an invoice already paid.
    • A $1,000 duplicate payment is received → goes to Oracle as an unapplied receipt.
  2. FTNI Sync Challenge:
    • That unapplied receipt goes back to FTNI.

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