Cash Application Requirement
- Our client uses FTNI for cash application.
- They're implementing Oracle Receivables for financial management.
- There’s a challenge with handling unapplied receipts, especially when:
- A customer references an invoice multiple times.
- Overpayments or duplicate payments are sent.
- FTNI imports the payment but does not have enough invoice context.
- Result: The receipt remains unapplied in Oracle and floats in FTNI as an unallocated credit. What is best recommendation for this requirement ?
Detailed Problem:
- Duplicate/Extra Payments:
- Customer pays an invoice already paid.
- A $1,000 duplicate payment is received → goes to Oracle as an unapplied receipt.
- FTNI Sync Challenge:
- That unapplied receipt goes back to FTNI.
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