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Unable to navigate to Sync Configuration Page for Microsoft outlook integration for CX Sales

in Sales 2 comments

Hi all,

We're following the below document for implementing Microsoft Outlook integration with Oracle CX Sales. However, we're finding problem with navigation.

Doc Name: How do I implement Microsoft 365 for Oracle Sales Redwood UX?

Topic: How to Get to the Sync Configuration Page.

The document says that we need to navigate to Configuration > Application Composer > Productivity Applications Setup from outside the sandbox. But this option is available only inside the sandbox. Also, the option Sync Configuration is not visible.

Please find below screenshots:

  1. Screenshot 1: Productivity Applications Setup available only within the sandbox
  2. Screenshot 2: Unable to locate Sync Configuration option

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