Unable to view W2 and W2c documents in Document Records — Cloud Customer Connect
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Unable to view W2 and W2c documents in Document Records

edited Jul 17, 2025 7:15AM in Benefits 2 comments

Summary:

Hi,

We are unable to view W2 and W2c documents in Document Records, even though they are marked as active.

Are there any additional configurations or setups required to make these visible?

Content (please ensure you mask any confidential information):

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