REDWOOD Performance Document questionnaire not marked as complete

Summary:

Content (please ensure you mask any confidential information):

When an employee clicks on Save and close after completing the performance document questionnaire, it doesn't get marked as complete. This is how we expect the image beside the section name would look like:

However, the completed and saved questionnaire stays like this:

What could be the reason the questionnaire isn't getting marked as complete?

Thank you in advance,
Kris

Version (include the version you are using, if applicable): 25B

Code Snippet (add any code snippets that support your topic, if applicable):