Is it possible to include all dunning contacts in one dunning email — Cloud Customer Connect
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Is it possible to include all dunning contacts in one dunning email

edited Jul 24, 2025 1:39PM in Receivables & Collections

Summary:

I believe for Print Receivables it is possible to have the invoice TO emails all included in the one email to all the contacts. I would like to know if this is also possible and if so how to adjust the Dunning Letter Bursting to do the same. If there are 2 Dunning contacts on the Site and we are summarizing the dunning letter per Customer Account, I would like both dunning contacts to show in the To Field and send 1 email to 2 people instead of 2 separate emails.

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