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Outlook Integration with Oracle CX Sales – Prerequisites and Client Questionnaire

in Sales 1 comment

Hello Everyone,

I’m planning to start the implementation of the Outlook integration with Oracle CX Sales, and I would appreciate your support on the following:

  1. What are the prerequisites for configuring the Outlook (Microsoft 365) integration with Oracle CX Sales?
  2. Is there any official documentation or client questionnaire that helps guide the main discussion points with the customer (e.g., supported versions, setup steps, technical requirements)?

Any shared experiences, checklists, or references would be greatly appreciated.

Thank you in advance!

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