Redwood: Questionnaire score gets multiplied by 5 while being included in the overall Summary — Cloud Customer Connect
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Redwood: Questionnaire score gets multiplied by 5 while being included in the overall Summary

edited Jul 21, 2025 12:53PM in Performance Management 3 comments

Summary:

Hi Team,

Greetings of the day!

We are using scored questionnaire and want to include the score into the overall summary. In the questionnaire, Overall Score Calculation rule is "Average".

Now, there are 3 questions, if I rate all of them as 1, so the average is 1. but when this gets considered into overall score its being considered as 5.

Details:

Section weight of Questionnaire is 30%

Section weight of Performance Goal is 70%

What is Expected:

Average Score of questionnaire is 1 so the weighted score should be 1*0.3=0.3

Average Score of Performance Goals is 1 so the weighted score is 1*0.7=0.7

So that the calculated score should be 0.3+0.7=1

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