How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID? — Cloud Customer Connect
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How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID?

in Fusion Service 3 comments

Summary:

Hi,

I’m trying to create a connection in OIC using the Oracle CX Sales and B2B Adapter with the user SERVICE_APP_ICS_ID.

According to the documentation linked below, there is a step:

Step 3: Select the Oracle Engagement Cloud entry to view the Engagement Cloud connection detail page.

However, I do not see the Oracle Engagement Cloud option while setting up the connection. Am I looking in the wrong place or missing something?

Here is the reference documentation:

Any guidance would be appreciated.

OIC Version:25.06

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