How to populate Address in work order when there are no contacts maintained at Site Level — Cloud Customer Connect
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How to populate Address in work order when there are no contacts maintained at Site Level

edited Jul 23, 2025 6:56PM in Field Service 2 comments

Summary:

The client is not having Contacts maintained at Address level in CX.

How to populate the site address and time zone in Service work order.

Content (please ensure you mask any confidential information):

As a standard behavior when contact is selected on Oracle Field Service work order the Site details are populated.

If the contacts are not maintained at addresses level then how to populate the site address.

Also the time zone field is some thing which is not getting defaulted in standard work order application.

Version (include the version you are using, if applicable):

25B


Code Snippet (add any code snippets that support your topic, if applicable):

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