AP Invoice Second Approver Notification Not Received in Oracle Fusion — Cloud Customer Connect
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AP Invoice Second Approver Notification Not Received in Oracle Fusion

in Payables, Payments & Cash Management 2 comments

Summary:

We are facing an issue with AP Invoice approval workflow in Oracle Fusion.

The invoice was submitted for approval, and the first approver has already approved it successfully. Now, in the Transaction Console, it shows that the invoice has been assigned to the second approver.

However:

  • The second approver has not received any notification in their bell icon or email.
  • The invoice does not appear in their “Invoices to Approve” list either.

We have already checked the BPM Worklist for the second approver, but the task does not appear there as well.

Could you please help us identify the root cause for this behavior and suggest how to resolve it?

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