Review correspondence strategy task

Hello,

We have configured the strategy task Delinquent-0 as a manual task with a post-waiting time of 10 days. After this task was initiated, as it is manual task, we manually completed it by selecting the Complete button.

As per the strategy flow, the next task, Review Correspondence, should have been triggered upon completion. However, its status remains as To Be Created, and it has not been initiated. We have already executed all the necessary collections processes.

The configuration appears to be correct, and we are unsure why the next task has not started. Could you please review and advise on the possible cause of this issue?