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Ship to site is not defaulting while creating invoice manually or through FBDI

in Receivables & Collections 3 comments

We are creating an invoice through FBDI and passing the account number and site number in the following columns - Bill-to Customer Account Number, Bill-to Customer Site Number, Ship-to Customer Account Number, Ship-to Customer Site Number. However, when invoice is getting created, then ship to site is coming blank.

We have checked the following things -

  1. Customer has only one site
  2. This site has both bill to and ship to assigned, and both are marked as primary

We have encountered the similar issue while creating invoice manually, wherein both ship to name and ship to site is not appearing in the fields. Does anyone know what could be the possible reason.

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