FAILED:The total write-off amount must fall within the receipt write-off limits range — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

FAILED:The total write-off amount must fall within the receipt write-off limits range

in Channel Revenue Management 4 comments

Summary:

Settle Customer claims is failing for the Write-off settlement with "The total write-off amount must fall within the receipt write-off limits range set in the Cash Processing system options." The claim amount is $10.00 and the write-off limits is set to $1-$30 in Receivables sys options. The write-off threshold setting in Channel is set to $10,000.

What else should we be checking?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25B


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!