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ServiceNow integration with Next Gen HR Helpdesk

in Help Desk 4 comments

Summary:

Hi Experts,

We have a requirement to setup an integration between Oracle Next Gen HR Helpdesk and ServiceNow tool. As per the business process, all HR related enquires and issues will be logged in Oracle HR Helpdesk. However, service requests that falls under L1 category, will be handled in Oracle Helpdesk and complex issues that fall under L2/L3 will be handled in ServiceNow. In order to push L2/L3 service requests (raised in HR Helpdesk) to ServiceNow, all we need is an integration between Oracle Next Gen HR Helpdesk and Service Now tool.

Can someone please confirm if ServiceNow integration is available as OOTB with Oracle HCM for Helpdesk.

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