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OIA Agent Interviews embedded in Non-Oracle applications

in Intelligent Advisor for B2C Service 4 comments

Summary:

We have several OIA interviews as part of an existing B2C Service setup. We would like to embed these interviews in an external telephony application to capture Customer requests but push the data back into B2C Service. I understand there are security limitations to being able to enter Customer contact data for anonymous interviews. So basically the ask is whether we can embed Agent OIA Interviews in non-Oracle applications? Or if not whether anybody could suggest workaround options?

Many Thanks

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