To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for B2C Service
Discussion List
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How to resume an Anonymous Intelligent Advisor Interview midwaySummary: We have a requirement where an interview starts as anonymous, and in the mid way we trigger login. Once logged in, the user should be able to resume the same in… -
Fetching logged in OSvC user Id on load of OPA interviewSummary: Dear All, We have requirement of fetching logged in user's ID on load of OPA interview. This is needed as we have different OPA interviews to be visible based o…
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OIA Agent Interviews embedded in Non-Oracle applicationsSummary: We have several OIA interviews as part of an existing B2C Service setup. We would like to embed these interviews in an external telephony application to capture…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model … -
Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…
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OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa… -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…
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Is there a way to run a customization when a user navigates away from a certain screen?Summary: We have an OIA customization that we want to run when a user navigates away from a certain screen. We've added a custom property ("screen") to the relevant scre…
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Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…
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Intelligent Advisor Workspace Control with SAML SSO X-Frame-Options DENYSummary: By default our IDP (ADFS) is blocking the use of the Intelligent Advisor control on our workspaces in production. This is because X-Frame-Options: DENY is in pl…
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Hub Flow: rules need helpwe are trying to convert rules from OPM to the OIA Hub Flow Rules. current OPM rules is: in OPM "the other student" is no need to define. how this will be setup in the F…
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While updating a custom menu field in cutom object, menu field is not updatingI have used this script in my BUI while saving the record, but the menu field is not updating, for normal text fields i am able to update the data,can anyone please help…
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How to add custom button in policy modelling OPAPlease provide detailed steps or relevant documentation on how to implement a custom button in Oracle Policy Modeling using a JavaScript extension. This should include i…
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Getting 401 Unauthorised Deployment in OIA interviewsI have created a interview in policy modelling and deployed successfully to Oracle intelligent Advisor Hub. While launching the interview getting error as "401 unauthori… -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece… -
Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…
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How to add close window to the HTML script on clicking on Save button$("#SaveBtn").click(async function(event) { $('#ExtensibilityModalWindowViewModel').hide(); event.preventDefault(); $('#processing').show(); // Show the processing GIF v…
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Is it possible to insert a percent sign (%) in Intelligent Advisor?Summary: Hi there, our use case need ot have percent sign as a static text in the intelligent advisor after a input column. However OIA recognize percent sign as a field…
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How to limit access to the public OIA WebsiteSummary: Limiting the access to a public OIA website. Content (required): How can I limit the access to the public OIA website I have. I don't want any other person to b…B2C Service Support Customer Inquiry -Oracle 71 views 1 comment 0 points Most recent by Davin Fifield-Oracle
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Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …
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Oracle Excellence Awards 2024 - Nominations Open!At Oracle, our customers inspire us daily—as teachers, innovators, and thought leaders. Combining their boundless ingenuity with Oracle solutions, our customers are crea…
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Is it possible to update Intelligent Advisor Production Site URL?Summary: I want to reach out and see if anyone knows whether it is possible to update Intelligent Advisor Production Site URL? Content (please ensure you mask any confid…
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How to add additional user to cx.rightnow.comSummary: Is there any documentation to provide so the the cx.rightnow.com administrator can add additional user to manage (Create/update) support tickets? Our administra…
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …
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Using OIA extensions to apply visual focus elements to interviewsI'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen rea…
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…
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Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…