Redwood: Calculate Rating button isn’t working in Summary for Goals and Competency sections. — Cloud Customer Connect
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Redwood: Calculate Rating button isn’t working in Summary for Goals and Competency sections.

edited Jul 29, 2025 12:14PM in Performance Management 3 comments

Summary:

The Line Manager has given an ‘Outstanding’ rating for all Performance Goals, the Summary section still displays ‘Unsatisfactory (0)’. We are using the Average calculation rule, so the rating should reflect an average score which is Outstanding. However, even when other ratings are entered, it continues to show ‘Unsatisfactory (0)’. Please find the below mentioned issue screenshot and Rating Model which we are using.

Team, if anyone has encountered this issue before and managed to resolve it, could you please share the details of the resolution?

Below mentioned is the configuration of Rating Model

Version (include the version you are using, if applicable):

Tagged:

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