insight on reports w.r.t customer on OFS dashboard
Summary:
hey all,
i was looking for some help and understanding on below reports to be used in dashboard
i had a look at explanation on below dashboard and report links
couple of them were w.r.t message scenario.
About Communication and Post Activity Survey Reports
Average Number of Calls per Customer |
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Percent of Contacted Customers |
Percent of Customer Expectations Met |
Transferred Calls |
even though i tired trying a usecase but didnt get the data for the report to run.
any suggestions on usecase implementation ? has anyone tried them?
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