insight on reports w.r.t customer on OFS dashboard

Summary:

hey all,

i was looking for some help and understanding on below reports to be used in dashboard

i had a look at explanation on below dashboard and report links

couple of them were w.r.t message scenario.

About Communication and Post Activity Survey Reports

Average Number of Calls per Customer
Percent of Contacted Customers
Percent of Customer Expectations Met
Transferred Calls

even though i tired trying a usecase but didnt get the data for the report to run.

any suggestions on usecase implementation ? has anyone tried them?

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