Unable to disable or delete skills in FADigitalAssistant — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to disable or delete skills in FADigitalAssistant

edited Jul 29, 2025 2:47AM in Digital Assistant 3 comments

Summary:

We just started enabling and pulling FADigitalAssistant • 25.07.03.

We are not using Sales, Accounting and some other modules in FA so we need to disable those skills from inbuilt FADigitalAssistant

I can not find a way to do that, the enabled option is not editable and delete not available.
I have given all the 3 roles available.

If i go Skills → select the skill → Delete then it says "Error Couldn't delete The CX Sales store skill is being used and cannot be deleted."

Appreciate if someone can guide us as we new to DigitalAssistant and our FA users keen to try this Oracle DA out.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!